YOUR QUESTIONS ANSWERED
Frequently Asked Questions
How long does it take to post my mouthpiece?
We guarantee to send the items within a few working days when payment is made.
Does Mercer & Barker copy moutpieces?
No. The M&B design is exclusive and unique.
How do I take care of my new mouthpiece?
A mouthpiece must be cleaned from time to time. Soap and water are
enough to remove any residuals that build up after some time. Use a
special brush in order to clean the inside of your back bore. Dropping
your mouthpiece can have a negative effect on playability. This includes
damaging of the rim profile, deformation of the shank and so on.
Therefore, it is good practice to place your mouthpiece in a pouch
instead of letting it out in your instrument’s case.
Can I use my Mercer & Barker mouthpiece in any instrument?
Yes. Mercer & Barker mouthpieces are designed to fit each make of instruments.
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Each mouthpiece purchase includes a 14-day trial period. If you are
not 100% satisfied with the mouthpiece within the 14-day period, you may return it in “like new condition”. A mouthpiece in “like new condition” does not have any dents, nicks, scratches, or heavy insertion marks.
A 10% restocking charge will be applied to all refunds and exchanges to cover refurbishment costs, Mercer & Barker Ltd reserves the right to issue partial or zero refunds if a mouthpiece is returned in poor condition.
Discounted, Custom Finished or Sale items cannot be returned for refund or exchange, these are final sale items.
The buyer is responsible for the cost of shipping returned
mouthpieces. We recommend insuring your shipment and we will not be responsible for lost or damaged return items. Mercer & Barker Ltd must be notified within the 14-day trial period of your intent to return and the returned item must be received within 10 days of notification.